FAQS

WE WILL TRY AND GIVE YOU ANSWERS TO YOUR QUESTIONS HERE BUT IF WE CAN'T THEN PLEASE DO NOT HESITATE TO PICK UP THE PHONE AND CALL US!

At Lockside we are happy for you to get in touch anyway you like but we also want you to get answers as quickly as possible.

With this in mind we have created a FAQ page which we will add to regularly so it can become a quick place to grab answers if you need them. Take a look below and hopefully your question will be answered.

Most frequently asked questions - Customer

How to pay for an online table booking ?

You can pay when making the booking using your credit or debit card through our online merchant Stripe.

Do we do vouchers?

Yes on website (coming soon), in-house or can pay over the phone and have them sent out

Are children welcome?

Absolutely all day and night and we have a children’s menu.

If the date is greyed out when booking can I still book in?

Possibly message us and we will take a look for you for cancellations.

Can we bring cakes me balloons in to decorate a table?

Absolutely! We can help do this for your parties arrival

If we cancel do we lose our deposit?

If it’s less than 48 hours notice yes but otherwise we are more than happy to change the date for you and transfer your deposit over but they are non refundable otherwise

How do I get a Black Card at Lockside ?

We will release the details on the BlackCard as soon as possible.

Do you have walk in tables available?

Yes if we have the space we will get you in.

Is it possible to request special services at our table ?

Yes. When making a booking you can select the service as they become available and a member of the team will be in touch to go through the details.

Are dogs welcome?

Outside absolutely, we love dogs!

What is the largest party size you cater for ?

For bookings of more than 12 please contact us directly and we can accommodate your party as we have large indoor and outdoor capacities.

Most frequent question - Partner

How do we work with Lockside if we are a local business ?

Call or email us to explain how you would like to work with us whether it is to supply us or advertise with us.

Do you offer any advertising services ?

Yes, these packages are being confirmed but will include screen advertising in the venue through to ad space on our websites and social media.

Can we stock your meat, sauces or other staple items in our shop ?

Yes, if it's on our menu or on our bar we are happy to supply you. Call and ask for Matt or Katie and they will sort everything out for you.

Do you have any other locations ?

We have a Cafe and as for any other steakhouses, watch this space!

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